Frequently Asked Questions

What time can I enter the hotel and at what time do I need to check-out?

The official hotel check-in time is from 1pm although you may be able to enter your room earlier, subject to availability. Rooms should be vacated before 12 noon on the day of check-out.

Does the hotel have WiFi? Is it free or do I need to pay?

The hotel has WiFi available in reception areas as well as in the rooms. This service is free. Please ask in reception for the password.

When do I need to pay for my booking?

When you make the booking on this website you will need to provide credit card details as a guarantee. You will not be charged at this point: payment will be made directly in the hotel except for in the case of Non-Refundable offers or promotions.

What is a Non-Refundable Promotion / Rate?

These are rates that must be paid when you make the booking, using the credit card details you provide. It is not possibly to modify or cancel these types of booking. Once the booking is confirmed absolutely no amount will be returned.

What activities can I enjoy at the hotel?

We offer a huge number of options to ensure you have a pleasant stay with us. These range from an educational farm to horse rides, mountain-biking routes and other activities, including a beekeeping workshop, a bouncy castle, the April Fair and more. Contact the hotel for more information.

Is there indoor or outdoor parking available?

The hotel has a free outdoor car park available at the main entrance and in the surrounding area.

Does the hotel have cots available? Do they cost extra?

The hotel has cots available on request at no additional charge.

Are pets permitted?

We are sorry, but no animals are permitted at this hotel.

What cities and towns can I visit from the hotel?

Valladolid is just 56 km away, Zamora is 50 km away and towns such as Toro (18 km away) and Urueña (7 km away) are nearby.

Does the hotel have a swimming pool?

We're sorry, but the hotel does not have a swimming pool.